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The DryLicious — Refund Policy

Refund Policy

We aim for total satisfaction. This page explains when and how refunds, replacements, or credits may be issued.

1General Conditions for Refund Eligibility

Refunds are considered on a case‑by‑case basis for the following:

  • Incorrect items delivered
  • Missing items in the order
  • Food quality issues (e.g., spoiled, undercooked, or burnt items)
  • Excessive delays in delivery beyond the promised time (where applicable)
  • Non‑receipt of order (for delivery/takeaway)

Refunds will not be issued for

  • Change of mind after the food is prepared or delivered
  • Slight variations in presentation or taste
  • Spice level/portion dissatisfaction (unless not as described)
  • Orders placed with incorrect delivery addresses or customer details
  • Custom orders prepared as per the customer’s specifications

2Time Frame to Raise a Complaint

  • Delivery/Takeaway: Report within 30 minutes of receiving the order.
  • Dine‑in: Report before leaving the premises.

This helps us verify your concern and resolve it quickly via refund, replacement, or store credit.

3How to Request a Refund

Contact us immediately via phone or email and include:

  • Order number or receipt
  • Description of the issue
  • Photo evidence (for damaged, incorrect, or spoiled items)
  • Time of receipt and method of order (dine‑in, takeaway, delivery)

Our team will investigate (order logs, delivery partner feedback, photos). If approved, a refund, replacement, or store credit will be issued within 3–5 business days.

All decisions regarding refunds are at the sole discretion of The DryLicious management.

4Delivery‑Specific Issues

Refunds for delivery‑related problems may be processed when:

  • The order was delivered more than 45 minutes late from the estimated window (excluding weather/traffic/uncontrollable delays)
  • Delivered to the wrong address due to our or delivery partner’s error
  • Food arrived in unsatisfactory condition (e.g., spillage, leakage, or spoilage)

Refunds will not be issued for

  • Incorrect contact information provided by the customer
  • Unavailability of the recipient at the time of delivery
  • Failure to answer calls or respond to delivery personnel

5Refund Methods & Timelines

  • Online Payments (cards, UPI, wallets): processed within 3–7 business days.
  • Cash Payments: refunded via store credit or bank transfer (upon request).

We are not responsible for delays caused by banks or third‑party payment processors.

6Partial Refunds

We may offer a partial refund when applicable, for example when:

  • Only part of the order was incorrect
  • The order was partially consumed
  • The complaint is subjective (e.g., taste or presentation)

7Replacements & Store Credit

Where suitable, we may provide:

  • A replacement order delivered at no extra cost
  • Store credit equal to the value of disputed item(s), redeemable within 30 days

8Abuse of Refund Policy

We reserve the right to deny refunds and/or block future orders in case of:

  • Excessive or repeated refund requests
  • Attempts to exploit or manipulate our goodwill
  • Dishonest claims or lack of proof

9Force Majeure

We are not responsible for cancellations or issues caused by events beyond our control, including but not limited to:

  • Natural disasters
  • Political unrest
  • Acts of God
  • Government regulations or lockdowns
  • Unforeseen infrastructure failures

Refunds may be withheld or delayed depending on the circumstances.

10Contact Us

Thank you for choosing The DryLicious. We value your trust and will always work to resolve issues fairly and quickly.

© The DryLicious · Refund Policy