Privacy Policy

1General

1. This website with the URL thedrylicious.in / thedrylicious.com (the “Website/Site”) is operated by The DryLicious (“We/Our/Us”). We are committed to protecting and respecting your privacy. We collect and process personal data in accordance with the Information Technology Act, 2000 and other applicable laws. Please read this policy carefully.
2. We collect personal information to provide and continually improve our products and services.
3. Our privacy policy may change at any time without prior notice. Please review this policy periodically.
4. All partner firms and third parties working with or for Us and who have access to personal information must comply with this policy. No third party may access or process sensitive personal information held by Us without a confidentiality agreement.

2How We Collect the Information

1. From you directly and through this Site: We may collect information when you visit or interact with the Website. The data collected depends on the context of your interactions.
2. Through business interaction: We may collect information during our business interactions with you or your employees.
3. From other sources: We may receive information from public databases, joint marketing partners, social media platforms, or other third parties, such as:
   1. Updated delivery and address information from carriers or third parties to correct our records and deliver purchases or communications.
   2. Information about your interactions with products and services offered by our subsidiaries.

3Information We Collect

1. We collect information primarily to provide better services to all of our customers.
2. When you visit our Site, some information is automatically collected, such as OS, IP address, access times, browser type/language, and the website you visited before our Site. We also collect information about how you use our products/services.
3. We automatically collect purchase or content use history, which may be aggregated with similar information from other customers to create features such as Best Seller or Top Rated.
4. The full URL clickstream to, through and from our website (including date and time); cookie identifier; products/content you viewed or searched for; page response times; download errors; length of visits; page interaction information (scrolling, clicks, mouse‑overs).
5. We automatically collect information using cookies—small data files stored on your device. Among other things, cookies help improve our Site, marketing, and your experience.
6. Most web browsers accept cookies by default. You may remove or reject cookies via your browser settings; some features may be unavailable if cookies are disabled.
7. By using this Website, you agree that we may advertise your feedback on the Website and marketing materials.
8. We retain your information as long as required to provide goods/services and for such periods as mandated by law.
9. If you opt to receive marketing communications, subscribe to newsletters, enter competitions, or share your details at events, we may use your personal data for our legitimate interests to provide details about goods, services, updates, and events.

4How We Use Information

1. We use the information we collect primarily to provide, maintain, protect, and improve our current products and services.
2. We may use your information to:
   1. Improve our services, Site, and operations;
   2. Understand and enhance your experience using our Site, products, and services;
   3. Personalize products/services and make recommendations;
   4. Provide and deliver products/services you request;
   5. Process, manage, complete, and account for transactions;
   6. Provide customer support and respond to requests, comments, and inquiries;
   7. Send confirmations, invoices, technical notices, updates, security alerts, and administrative messages;
   8. Communicate promotions, events, and news about products/services;
   9. Process your personal information without your knowledge or consent where required by applicable law for identity verification or for prevention, detection, or investigation (including cyber incidents), prosecution, and punishment of offences;
   10. Protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.

5Data Transfer

1. Information about our users is an important part of our business and we take due care to protect it.
2. We share data with your consent or to complete transactions or provide products/services you have requested or authorized. We also share data with affiliates, subsidiaries, and vendors working on our behalf.
3. We may employ companies/individuals to perform functions on our behalf (fulfilling orders, delivering packages, sending mail, processing payments, analytics, customer service, etc.).
4. These third‑party providers have access to personal information needed to perform their functions but may not use it for other purposes and must process it in accordance with this Privacy Policy and applicable laws.
5. We may release accounts or other personal information when appropriate to comply with the law, enforce/apply our terms, or protect the rights, property, or safety of Us, our users, or others (including fraud protection and credit risk reduction).

6Cookies

1. We use cookies to optimize our web presence. Session cookies are deleted after closing the browser; other cookies (long‑term cookies) remain to recognize you on subsequent visits.
2. Our cookies enable essential features. If you block cookies, you may not be able to add items to the basket, proceed to checkout, or use signed‑in features.
3. Approved third parties (search engines, analytics providers, social networks, advertising companies) may set cookies when you interact with our services.
4. Third parties use cookies to deliver relevant content/ads, measure effectiveness, and perform services on our behalf.
5. You can prevent cookie storage via your browser settings; disabling cookies may limit functionality.
6. Examples of how cookies help:
   1. Keeping track of items in your basket;
   2. Conducting research and diagnostics to improve content, products, and services;
   3. Preventing fraudulent activity;
   4. Improving security.

7Data Security

1. We take due care to protect customer data. Technical and organizational measures are in place to prevent unauthorized access, loss, or damage. Employees handling data are trained to protect it.
2. We use SSL to encrypt information in transit.
3. We follow PCI DSS when handling branded payment cards.
4. We maintain physical, electronic, and procedural safeguards for the collection, storage, and disclosure of personal information.
5. We take reasonable steps to prevent loss, misuse, and unauthorized access/disclosure/alteration/destruction. You are responsible for protecting usernames and passwords and should avoid reusing passwords across services.
6. Protect against unauthorized access to your password and devices; sign off when using a shared computer.
7. Information you provide is stored on secure servers. Access to personal data is limited to those with a legitimate business need (employees, agents, contractors, third parties).
8. Information is stored for the period required to complete transactions or as mandated by applicable laws.

8Links to Third‑Party Sites/Apps

Our Site may contain links to third‑party websites. If you follow a link to any of these websites, they will apply different terms for the collection and privacy of your personal data. We are not responsible for these policies. When you leave our Site, please review the privacy policy of every website you visit.

9Social Network Plugins

This Website incorporates plugins/buttons for social networks to allow easy sharing. These plugins are programmed so as not to set cookies on page load. Cookies may be set if you voluntarily use the plugin. Collection and use of information via the plugin are governed by the respective social networks’ privacy policies.

10Sharing of Personal Information

1. We do not share personal data with third parties without your prior consent other than:
   1. With third parties working on our behalf who adhere to the IT Act, 2000 and applicable legislation, or who enter into written agreements requiring an equivalent level of privacy protection;
   2. To comply with laws or respond to lawful requests and legal processes;
   3. To protect the rights and property of Us, our agents, customers, and others (including enforcement of our terms);
   4. In an emergency, including to protect the personal safety of any person;
   5. For purposes of a business deal (or negotiation) involving the sale or transfer of all/part of our business or assets (e.g., merger, financing, acquisition, divestiture, or bankruptcy).

11Children

If you are under 18 (or the age of majority in your jurisdiction), you may only use our Website with the consent of your parent or legal guardian. We will not be liable for any cause of action arising from non‑compliance with this section.

12Your Information Choices and Changes

1. You may make choices about the collection and processing of your data by Us. You can access your personal data and opt out of certain services, subject to applicable laws.
2. You may opt out of promotional emails by following the instructions in those emails. We may still send non‑promotional emails about our ongoing relationship. You may also send requests about preferences, changes, and deletions of your information—including requests to opt out of sharing personal information with third parties—by emailing the address below.

13Changes to This Policy

We may change this policy from time to time. If we make changes, we will update the “Last updated” date above. Your continued use of our services after such changes are published constitutes acceptance of the revised policy.

If you have any concerns about privacy or grievances, please contact us with a thorough description and we will try to resolve the issue promptly.

Contact Details

Ms. Chitra Guleria
+91 98682 17421
Building No. 6A, Rao Lal Singh Market, Sector 18, Gurugram, Haryana 122017
info@thedrylicious.com